How Does EatLaza Work?

In simple terms, EatLaza is a platform that connects local businesses with local customers.

Local businesses list their products or items on EatLaza, and nearby customers can easily place orders using the EatLaza app—at the same price, with no extra charges.

What Is a Business / Partner on EatLaza?

EatLaza allows any type of business to list their store and fully control their operations, including:

Pricing
Taxes
Payments
Delivery
Customer support
Coupons and offers

Everything is managed by the business itself.

Why Use EatLaza for Business?

No need to build or maintain your own website or app
No high commissions like third-party aggregators
No expensive infrastructure or technical maintenance
No dependency on marketplaces that own your customers

EatLaza already provides a complete digital infrastructure, allowing businesses to accept orders without commission and without spending lakhs on development or maintenance.

How Does Delivery Work on EatLaza?

Delivery on EatLaza is fully controlled by the business. Businesses can choose the delivery method that best suits them.

1. Assign Delivery via EatLaza

Business owners can assign nearby delivery persons available in their area.

Once an order is accepted, assigned delivery partners receive notifications and can pick up the order.

Note:

Businesses pay delivery costs
Delivery charges can be set per km/mile to cover expenses

2. Third-Party Courier Services

Businesses can use instant delivery services like Porter, Rapido, Uber, Ola, or similar platforms, which usually charge minimal fees.

3. Self Delivery

If the business owner or staff have time, they can deliver orders themselves.

This helps build stronger customer relationships and trust.

4. Dedicated Delivery Team

For high-volume or chain businesses, dedicated delivery staff can be managed through EatLaza by creating delivery accounts and auto-assigning.

Any available delivery person can pick up the order once notified.

How Do Payments Work on EatLaza?

Payments are controlled by the business, not EatLaza.

Businesses can integrate payment gateways based on their country, such as:

Razorpay
Stripe
PayPal

Cash on Delivery (COD)

If no online payment gateway is integrated:

COD is enabled by default
Businesses can upload a payment QR code
Customers can pay after receiving the order

How Do Coupons Work on EatLaza?

To attract customers, businesses can create promotional coupons.

Example:

Coupon code: FEST20
Discount: 20%
Options available:

Minimum order value
Maximum discount limit
Limited usage per customer or event

How Is EatLaza Different From Others?

Unlike traditional food delivery or quick-commerce platforms:

Businesses keep full control
No commission cuts
No forced pricing
Businesses own their customers
Same in-store price shown online

Most aggregators charge high commissions, inflate prices, and control customer data—leaving businesses with minimal profit.

EatLaza solves this by giving businesses independence, ownership, and fair pricing.

FAQs

What If a Business Cancels an Order?

If a business cancels an order without a valid reason:

EatLaza monitors the cancellation
Customers are contacted for confirmation
Repeated issues may lead to penalties or account suspension

This helps maintain trust and reliability on EatLaza.

What If a Business Delivers Late?

If a business sets a delivery time (e.g., 30 minutes or 5–7 PM) and fails to meet it:

Customers can cancel the order
Repeated delays may reduce rankings
Businesses may be asked to increase delivery time or face suspension

What If an Order Is Not Picked Up?

If an order is accepted but not prepared or picked up:

EatLaza sends repeated notifications
Delays affect business ranking and reviews
Repeated negligence may result in suspension

What If a Prepaid Order Is Cancelled?

For prepaid orders:

Refunds are initiated automatically
If not processed, customers can contact EatLaza support

How do Refund & Return Policy work?

Refund and return policies depend on how each business handles customer service, but default rules apply:

Wrong Order

Business must replace the order or provide a full refund

Expired or Spoiled Items

Must be replaced or refunded
Repeated complaints may lead to suspension

What If a User Places Fake or Spam Orders?

Businesses can block such users
If a user is blocked by multiple businesses, their EatLaza account may be suspended

Is Customer Data Secure on EatLaza?

Yes. EatLaza takes data privacy seriously:

All personal data is encrypted
Data is stored only with user's permission
Users can delete their data anytime
GDPR-compliant data protection standards are followed

Additionally:

After order completion, businesses cannot see customer's identity
This ensures privacy and builds trust across the platform